「教育部全國閱讀推動與圖書管理系統網」使用之現況與滿意度調查研究以嘉義縣國中為例

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Title:	「教育部全國閱讀推動與圖書管理系統網」使用之現況與滿意度調查研究以嘉義縣國中為例
Other Titles:	A Study on the Status and Satisfaction to the National Reading Promotion and Library Management System Website from Junior High Schools in Chiayi County
Authors:	沈維斌 Shen, Wei-Pin
Contributors:	資訊管理學系張介耀 Chieh-Yao Chang
Keywords:	服務品質;系統品質;資訊品質;滿意度 quality of system;quality of information;satisfaction;quality of service
Date:	2014
Issue Date:	2014-11-24 15:00:57 (UTC+8)
Abstract:	本研究旨在瞭解嘉義縣國中圖書管理工作人員使用「教育部全國閱讀推動與圖書管理系統網」之現況與滿意度調查研究，探討不同圖書管理人員的個人背景對系統使用滿意度的差異情形並加以探究。　　本研究採量化研究的問卷調查法，以嘉義縣國中使用的圖書管理工作人員為調查的對象。經專家諮詢、預試後，再進行正式的問卷施測，總共發出180份問卷，回收有效問卷165份，蒐集的資料以spss12.0版軟體進行統計分析，獲得結論如下：一、目前嘉義縣國中使用「教育部全國閱讀推動與圖書管理系統網」的圖書管理工作人員以女性、30～40歲、大學或研究所(含)以上畢業、未參加圖書管理系統教育訓練、教師兼任行政工作且其服務學校有圖書志工者佔多數。二、嘉義縣國中圖書管理工作人員使用「教育部全國閱讀推動與圖書管理系統網」之現況與滿意度屬於中上程度。三、嘉義縣國中圖書管理工作人員在「年齡」、「教育訓練」、「學校規模」、「使用者身份」、「圖書志工人數」等不同背景變項之滿意度表現具顯著差異。四、嘉義縣國中圖書管理工作人員對「教育部全國閱讀推動與圖書管理系統網」使用滿意度在資訊品質、系統品質、服務品質等構面之間具有顯著相關。　　The purpose of this study is to understand how the "Ministry of Education’s National Reading Promotion and Library Management System Website" has positively impacted Chiayi County junior high school librarians. This study correlates how the librarians' personal background affects the impact of the website's usefulness in their facility.　　This study is to take questionnaire survey procedure of quantitative research, issue 180 questionnaires, and collect valid response 165. The questionnaire information has been analyzed by SPSS12.0 and obtains the following conclusions : 1. Most of the objects who serve in junior high school are females, 30-40 years old, non-trained, college degree or above and a full-time job and work with voluteers. 2. The extent of current operating situation and satisfaction are above average. 3. The data shows that there is significant difference among “age”, “training”, “the scale of school”, “user”, and “the numbers of volunteers”. 4. There is significant association among “the quality of information”, the quality of system”, and “the quality of service” according to the satisfaction of users.
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