民眾在看診時對於醫療服務品質的要求是日益增加，醫療院所為了留住原舊有的病患，開發新的病患來院就診,必須先去了解病患在就醫時所希望得到的服務品質為何，才能訂定出合適的改善策略，來提升整體的醫療服務品質的滿意度。 病患滿意度是醫療院所在健保的新制評鑑當中為首要的指標，本研究探討不同人口統計變數病患在門診過程中的整體滿意度與各項服務品質滿意度是否達到高水準的滿意度。 醫院的收入來源來自病患，唯有提供病患優質的服務品質，才能維持病患持續到院就診的意願，這才是真正永續營運之道。個案醫院在整體服務品質與細項服務品質滿意度並非達到高水準,值得深入探討改進。 The quality of the medical treatment of the hospitals is requested by the patients in these days. In order to detain the original patients and attract the new patients, the medical institutions must first understand what the patients really need and what quality of the services can satisfy them when they go to the hospitals. There for we can conclude appropriate strategies to improve the service quality of the overall health care and increase the patients´ satisfaction. The patients´ satisfaction now is the primary indicator of health care. This study is to investigate the patients´ satisfaction of outpatient service and understand whether the quality of the services has reached a high level of satisfaction. The income of the hospitals depends on the patients. The only way to attract the patients is to offer them a high level quality of service. Consequently, it surely increase their willingness to revisit, providing patients with excellent quality of service is the way to support the hospitals to remain eternally .The hospital that We investigate hasn´t reach the high level quality of services. It has some do´s to improve.
