| 摘要: | 在台北飛航情報區內，軍、民雙方在飛航管制作業上關係日漸密切，但學術界或實務界已有很多學者研究發現我國現階段飛安體系問題所在，其中由於我國飛航管制員目前採軍、民航各自培訓方式，造成管制作業上產生認知差異，使得在相互合作與配合上所衍生的問題，更是學者所共同認定的主因之一。本研究目的為建構符合空軍管制作業特性並能貼近我國民航及先進各國之職能培訓模式，供空軍教學、實務及管理單位對飛航管制員之人力運用規劃、職能培訓課程設計有所依循，促進軍、民雙方交流與合作，提升我國飛航安全及國防任務遂行。 本研究採質化研究方法，蒐集學者文獻、軍、民雙方訓練計畫與手冊及各國飛航管制員訓練方式等次級資料，及藉由飛航管制專家深度訪談與空軍全席位飛航管制員問卷調查所獲初級資料，並參照我國飛航管制作業現況，以政策面、教學面、執行面等角度，針對軍、民雙方飛航管制員在人力運用、職能培訓模式上作系統性的深入分析。 本研究結果所建構之「空軍飛航管制員職能培訓模式」採目標管理為導向，可提供教學、實務及管理單位明確、可衡量、可達成、有目標、有期程的培訓模式，空軍飛航管制員依各階段職能培訓模式，實施「專業資格訓練」、「實務在職訓練」及「專精複訓」，以培訓專業知識與管制技能，再藉「考核制度」實施評鑑，確保專業能力素質；另輔以「管制席位輪調機制」，強化管制作業整合與管理能力，亦增加人力運用靈活度與整體運作。最後，乃提出建議供飛航管制主管機關參考。
The relationship between military and civil air traffic control is in close cooperation within Taipei Flight Information Region, and scholars and practitioners had already discovered where problems of our nation's current flying safety are. Especially the fact that air traffic controllers in Taiwan are trained differently between military and civil training system which causes diverse understanding on the administration procedure is one of the commonly accepted reasons of safety problem. The purpose of this study is to build a competency development model that fits the characteristics of Air Force administration procedure and connects with competency development model of civil system and advanced countries. The study intents to develop as the foundation for human resource utilization and competency developmental program of Air Force traffic controllers. The present study used qualitative analysis method, collected academic references, minitary and civil training projects and manuals, and secondary information, such as training methods of air traffic controller in advanced countries, and conducted in-depth interviews with experts of air traffic control and surveys from an air traffic controller with all position licenses. Finally, based on the current air traffic controlling situation in Taiwan, this study systemically analyzed human usage, competency development model of military and civil air traffic controllers from three perspectives：policy, education and implementation. The result of the present study, the ＂Air Force Traffic Controller Competency Development Model＂ employs objective management orientation to provide related associates a comprehensible, quantifiable, feasible, objective-oriented, suitable training model. According to the training model of each stage, air traffic controllers can utilize expertise qualification training, on-the-job training, and expertise re-training in order to develop expert knowledge and skills, and ensure expertise through performance evaluation system. Furthermore, management skills can be strengthened by job rotation system which increases human resource efficiency and overall operation. Finally, the present study concluded by suggesting for associated department. |
