網路消費者再購意願之研究

NHUIR > College of Management > Department of Business Administration, Master/Ph.D Program in Management Sciences > Disserations and Theses(Master and Doctoral Program in Management Sciences) > Item 987654321/19738

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Title:	網路消費者再購意願之研究
Other Titles:	A STUDY OF ON--LINE CONSUMERS' INTENTION TO RETURN
Authors:	侯柏安 Hou, Bo-an
Contributors:	企業管理系管理科學碩博士班郭東昇 Tung-sheng Kuo
Keywords:	分量迴歸;網路消費者;再購意願 intention to return;quantile regression;online consumer
Date:	2009
Issue Date:	2015-03-19 15:14:16 (UTC+8)
Abstract:	隨著消費者使用網路購物風氣盛行，對消費者而言是一種便利購物的管道。而網路商店如何滿足消費者需求與慾望，維持與舊有顧客的關係，促使消費者再次使用網路購物，已成為研究和實務上的重要課題。因此，本研究透過知覺購物樂趣、互動性、信任、促銷活動與知覺有用性等五個構面，來了解哪些變項會影響網路購物者的再購意願。本研究以南部有使用過網路購物經驗的民眾為抽樣母體，其採便利抽樣方式發放問卷。並應用分量迴歸法，以有網路購物經驗的消費者為對象，實證檢驗台灣消費者使用網路購物網站，在不同再購意願分量下影響消費者再購意願的因素。　　　實證結果顯示(1)知覺購物樂趣對再購意願低的情況下，知覺購物樂趣對再購意願的影響程度有增加的趨勢，而再購意願高的情況下，則有稍稍下降趨勢。(2)互動性對再購意願高的情況下，呈現顯著為負的影響。本研究嘗試使用互動性平方項，其結果呈曲線關係。(3)在信任方面，不管再購意願高低的情況下，信任對再購意願並無直接影響。(4)在促銷活動方面，促銷活動對再購意願高情況下，稍微有遞增的影響。(5)而知覺有用性對再購意願高的影響程度，則呈現遞增的趨勢。　　More consumers use the atmosphere of shopping on the internet, it is a convenient shopping channel. The online stores need to meet consumer demand and the desire to maintain the old relationship between the intentionto return. Therefore, this study goes through the perceived shopping enjoyment, trust, sales promotion, interactivity and Perceived Usefulness, five dimensions, in order to know which variables will affect the network of the intention to return. This research uses the southern online shopping experience for the parent sample, the sampling method adopted to facilitate the issuance of questionnaires. And component quantile regression methodused in order to consider consumers who have online shopping experience,and empirical testing the intention to return given to different purchases.　　　The results showed that (1) Perceived shopping enjoyment on low intention to return: That will be increasing trend, during periods of high intention to return, will reduce the trend. (2) This study attempts to square the use of interactive, the results showed the relationship between curve. (3) No matter how in high-or low- intention to return, that trust have no direct impact to return. (4) Promotional activities: Intention to return further heighten the impact of promotional. (5) Perceived Usefulness: Perceive Usefulness further heightens the impact of purchase.
Appears in Collections:	[Department of Business Administration, Master/Ph.D Program in Management Sciences] Disserations and Theses(Master and Doctoral Program in Management Sciences)

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