本研究目的在瞭解移民署嘉義市服務站在人力、設備及經費等資源不足情況下，可否透過與非營利組織協力合作方式，取得相關社會福利資源與協助，達成推展移民輔導業務之目標。 針對本研究受訪的七位嘉義市非營利組織負責人或承辦人，以及兩位移民署嘉義市服務站業務承辦人進行半結構式訪談，訪談結果發現：一、移民署嘉義市服務站為順利推展移民輔導業務，與非營利組織協力合作方面應建構下列兩種類型的合作互動模式：（一）社會資源網絡整合模式。（二）角色互補及資源聯結模式。二、受訪的非營利組織都有意願與移民署嘉義服務站協力合作，並對於主動與非營利組織尋求合作表示肯定。三、受訪的非營利組織能夠提供資源協助計有五類：提供課程或活動、提供人力資源、協助業務與政令宣導、提供專業諮詢服務、受理案件轉介。四、受訪的非營利組織與移民署嘉義服務站合作的預期效益有六種：資源共享、增加舉辦課程活動、經驗可以互相交流、幫助更多弱勢外籍配偶家庭、提供有關居留證件與移民法令的專業諮詢服務、案件的轉介。五、受訪者認為移民嘉義市服務站應該扮演關懷的角色、資訊提供的角色及轉介平台的角色。 此外，本研究提出八項務實的建議可供移民署嘉義市服務站等相關公部門做參考，並且針對未來研究方向提供三項研究建議，歡迎後續研究者就此議題再做一步之深入研究。 This study aims to understand whether the National Immigration Agency (NIA) Chiayi City Service Center which is lacking human power, equipment and fund can achieve the goal to promote immigrant assistance and guidance by cooperating with non-profit organizations (NPOs) to get relative social welfare resources and supports. This research interviewed 7 NPO principals and 2 NIA undertakers in Chiayi City via semi-structured interviews. The results of this study can be included as follows:1. NIA Chiayi City Service Center should construct two types of collaboration and interaction model with NPOs to promote immigrant assistance and guidance: (1) social resource network integration model, (2) role complementarity and resource linkage model.2. NPOs are willing to cooperate with NIA Chiayi City Service Center and expressing positive views about this active attitude.3. NPOs can provide resources such as courses and activities, human resources, government propaganda, professional consulting services and referral services.4. The expected benefits of the cooperation between NPOs and NIA Chiayi City Service Center can be included as following 6 types: resource sharing, increase courses and activities, exchange experience, help more vulnerable immigrant families, provide professional consulting services about immigration laws and referral of cases.5. Respondents think NIA Chiayi City Service Center should play the role of care and information provider and referral platform. Furthermore, this research not only offers 8 practical suggestions for NIA Chiayi City Service Center and related public sectors to consider, but also providing 3 research suggestions about the future research orientation. The following researchers are welcomed to have further study about this issue.
