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http://nhuir.nhu.edu.tw/handle/987654321/21401
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| 題名: | 高階主管之領導行為對推行ISO9000及導入TQM影響之研究－探討南部地區空軍後勤單位 |
| 其他題名: | HIGHER MANAGEMENT LEADER'S BEHAVIOR TO PUSH ISO 9000 AND GET INTO TQM'S INFLUENCE OF RESEARCH--DISCUSSING ABOUT SOUTH AREA LOGISTIC GROUP FROM THE AIRFORCE |
| 作者: | 岳修齊
Yueh, Shiou-chyi |
| 貢獻者: | 管理研究所
陳孟修
Meng-Shiou Chen |
| 關鍵詞: | 領導行為;組織變革;組織文化
Leader behavior;TQM;ISO 9000;Organization evolution;Organization culture |
| 日期: | 2003 |
| 上傳時間: | 2015-06-04 11:17:36 (UTC+8) |
| 摘要: | 國軍順應全球化及知識經濟的潮流趨勢，積極推動國防組織再造，空軍依據此政策落實執行。本研究是從提昇空軍後勤整體戰力出發，旨在精實案及精進案過程中，探討後勤高階主管領導行為對推行ISO 9000及導入TQM之影響，期有助於建構優質之空軍新一代戰機後勤管理制度。 本研究採用問卷調查法，並以南部地區空軍後勤單位各階層主管為受試對象，發出問卷300份，經二次催收計回收295份，剔除無效問卷31份，實際有效問卷264份，有效回收率達88%。將研究假設分為四類：一是個人特徵與各變項間的差異；二是變項間的相關性；三是品質變項間的典型相關；四是變項間的影響。使用方法有信度檢定、敘述性統計分析、因素分析、差異分析、相關分析、典型相關分析及迴歸分析。 一、本研究主要發現如下：(一)變項間的差異：1.空軍後勤高階主管之不同個人特徵對「領導行為」、「組織變革」、「推行ISO 9000成功關鍵因素」具有部分顯著的差異。2.空軍後勤高階主管之不同個人特徵對「組織文化」及「導入TQM施行要項應用」無顯著差異。 (二)變項間之相關性：1.「領導行為」模式與「組織文化」、「組織變革認知」、「推行ISO 9000成功關鍵因素」、「導入TQM施行要項應用」具有部分顯著相關。2.「組織文化」與「組織變革認知」及「導入TQM施行要項應用」具有部分顯著相關；但與「推行ISO 9000成功關鍵因素」無顯著相關。3.「組織變革認知」與「推行ISO 9000成功關鍵因素」及「導入TQM施行要項應用」具有部分顯著相關。4.「推行ISO 9000成功關鍵因素」及「導入TQM施行要項應用」具有部分顯著相關。 (三)ISO 9000與TQM間之典型相關：「推行ISO 9000成功關鍵因素」之「顧客導向型」、「執行推展型」及「科學方法型」透過第一組之典型相關式影響TQM管理制度構面之「顧客發展型」及「品質推動型」。(四)變項間的影響關係：「領導行為」、「組織文化」、「組織變革認知」、「推行ISO 9000成功關鍵因素」對「導入TQM施行要項應用」具有部分顯著影響。 二、本研究依據上述結論對空軍後勤組織與未來研究提出建議，以供參考。
Taiwan Armed Forces comply with the trend of globalization and knowledgeable economy, aggressively conduct Defensive Organization Reconstruction, Air Force will continue to develop its reorganization mission on the basis of the policy. The study mainly focus on how to promote Air Force Combined Logistic Integrated Power in the process of down-played and up-graded manpower programs, and analyzes the effects of high-ranking officer conduct on executing ISO-9000 and In-put TQM, expect to build-up high quality new generation logistic management systems. The study adopted questionnaires to get the real answer from the directors of logistics unit in the southern of Taiwan. 300 packages of questionnaires are mailed, and 295 of them are received, deleting invalid 31 ones. The total effective numbers of packages of questionnaires are 264, and returning answer rate is 88%. The study is three types of hypotheses: First, correlation of individual differences in targeted variables; Second, inter-relatedness among targeted variables; Third, canonical correlation among quality targeted variables; Fourth, influences among targeted variables. Statistical analysis for collected data include reliability analysis, descriptive statistics, factor analysis, correlative and regressive analysis. 1. The major finding of the current study includes:(1)Differences in targeted variablesa. Leading conduct, organization evolution, executing ISO 9000 key successful factor part of them are significantly different related to the Individual difference in targeted variables.b. Individual difference in targeted variables and organization culture, In-put TQM executive appliance are not significantly different. (2)Inter-relatedness among targeted variables: a. Different culture, organization evolution sense and executing ISO 9000 key successful factor are not significantly related to the types of different leading conduct.b. Organization evolution sense and In-put TQM executive appliance part of them are significantly related to different organization culture.c. Executing ISO 9000 key successful factor and In-put TQM executive appliance part of them are significantly related to organization evolution sense. d. Part of executing ISO 9000 key successful factor are significantly related to In-put TQM executive appliance(3) Canonical correlation among quality targeted variables: Part of executing ISO 9000 key successful factor are significantly canonical correlation to in-put TQM executive appliance(4)Influences among targeted variables: Difference in leading conduct, organization culture, organization evolution sense and executing ISO 9000 key successful factor part of them are significantly related to In-put TQM executive appliance. 2. The above conclusion will provide to Air Force in reference to logistics organization development and future study. |
| 顯示於類別: | [企業管理學系(管理科學碩/博士班,非營利事業管理碩士班)] 博碩士論文-管理科學碩博士班
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