領導方式、工作價值觀、組織承諾、工作投入與服務態度關聯性之研究－以嘉義縣稅捐稽徵處為例

NHUIR > College of Management > Department of Business Administration, Master/Ph.D Program in Management Sciences > Disserations and Theses(Master and Doctoral Program in Management Sciences) > Item 987654321/21424

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Title:	領導方式、工作價值觀、組織承諾、工作投入與服務態度關聯性之研究－以嘉義縣稅捐稽徵處為例
Other Titles:	THE STUDY ON THE RELATIONSHIP AMONG LEADERSHIP STYLE, WORK VALUE, ORGANIZATIONAL COMMITMENT, JOB INVOLVEMENT, AND SERVICE ATTITUDE-BASED ON TAX COLLECTION OFFICE OF CHIAYI COUNTY
Authors:	張春澤
Contributors:	管理科學研究所陳孟修 Meng-Shiou Chen
Keywords:	領導方式;工作價值觀;組織承諾;工作投入;服務態度 lwadership style;work value;organizational commitment;job involvement;service attitude
Date:	2003
Issue Date:	2015-06-04 11:18:04 (UTC+8)
Abstract:	隨著政府職能的擴張，政府財政支出呈現巨幅成長，稅務工作日益加重，但在人力精簡政策之下，造成稅捐稽徵機關人員很大的挑戰。本研究目的在探討稅捐稽徵機關人員對領導方式、工作價值觀、組織承諾、工作投入與服務態度之關聯性，期能提供相關單位管理人員參考。本研究以嘉義縣稅捐稽徵處及所屬分處人員為研究對象，採取便利抽樣方式進行問卷調查，共發出問卷220份，回收185份，扣除無效問卷2份後，有效問卷共183份，有效問卷回收率為98.9﹪。研究結果發現： 1.婚姻、年齡、職位、工作年資對工作投入有顯著差異。 2.婚姻對服務態度有顯著差異。 3.領導方式的知覺與組織承諾有顯著正相關。 4.領導方式的知覺與工作投入有顯著正相關。 5.工作價值觀與工作投入有顯著正相關。 6.工作投入與服務態度有顯著正相關。　　The expansion of government service, substantial growth in government financial expenditure, and the increasing overloads of tax work have all posed a great challenge to staff of tax office since the government downsizing policy. The purpose of the research is to study the relationship among leadership style , work value, organizational commitment, job involvement and service attitude in staff of tax office in the hope that the results can be used as reference for related administration’s managers. The research was mainly conducted by questionnaires targeting official workers of the Chia-yi County Tax Office and its subordinates. Of the 220 questionnaires sent out, 185were returned, among which 183 were valid. The returning rate of valid questionnaires was 98.9﹪. The results of this study are as follows： 1.Martial status, age, job titles and seniority vary significantly in job involvement. 2.Martial status vary significantly in service attitude. 3.The perception of leadership style has positive correlation with organizational commitment. 4.The perception of leadership style has positive correlation with job involvement. 5.work value has positive correlation with job involvement. 6.job involvement has positive correlation with service attitude.
Appears in Collections:	[Department of Business Administration, Master/Ph.D Program in Management Sciences] Disserations and Theses(Master and Doctoral Program in Management Sciences)

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