組織社會學者一再重複論述，組織文化起於人類生活秩序，一旦成為成員共享，會回頭影響社會組織與成員的行為模式。本研究的主要目的有三：（一）探討宗教與非宗教組織志工之個人背景、工作體驗、個人與組織間關係、組織承諾及工作績效等變項的差異。（二）探討志工之個人背景、工作體驗、個人與組織間關係是否對其工作績效產生之影響。（三）探討嘉義基督教醫院與台北市立萬芳醫院之組織運作對其志工之影響。本研究之範圍界定在地區級教學醫療院所，擬定以嘉義基督教醫院與台北市立萬芳醫院為宗教型與非宗教型非營利組織研究樣本，視此兩所組織為特定的研究範圍，並以此兩所醫院的志工作為研究對象。 研究結果顯示，兩所醫院之個人背景狀況，以「性別」、「年齡」、「家中每月總所得」、「在此醫院工作年資」、「婚姻狀況」及「每週在此醫院工作時數」此些面向達顯著差異；而在兩所醫院之工作體驗兩個面向，以醫院服務體驗面向達顯著差異。在兩所醫院中，志工重視醫院的程度、志工之服務體驗及其他志工互動情形如愈強烈，則其對組織的忠實度也就越高。此外在兩所醫院中，如志工個人體驗越高的話，其對組織之正向看法也較高。在兩所醫院志工工作績效迴歸分析中，設計出兩個模型，第一個模型根據研究架構以「個人背景狀況」、「工作體驗」、「個人與組織間關係」為前因變項，在兩所醫院中，志工之個人體驗、服務體驗及重視醫院程度若越高，工作績效也會提高。第二個模型中，加入了「組織承諾」之變項，在此模型中，對組織忠實度越高的志工，在工作績效上會有較佳之表現。 Organizational sociologist discussed that organizational culture originate from human life order. It would turn around to influence members’ behavioral model if it has been observed by all of the members. There are three objectives in the thesis. The first is to confer the variation of volunteers’ individual background, working vibration, the relationship between volunteer and organization, organizational commitment and achievements between the religious and non-religious organization. The second is to confer whether volunteers’ individual background, working vibration, the relationship between volunteer and organization effect the achievements. The third is to probe into the organizational culture effect to the volunteers. We set up the samples from Chia-yi Christianity Hospital and Tai-pei Wanfang hospital. The outcome of the thesis shows that has variation in age, gender, the income of the family, the seniority in the hospital, marriage and working hours in the hospital between these two organizations. In these two hospitals, volunteers’ royalty would get higher if they think highly of the hospital, have more service reception and interaction with others. The research set up two models of the regression of the working achievements. The first model shows that volunteers’ working achievements is affected by the reception of volunteers’ service and the degree of emphasis the hospital. The second shows that that the royalty to the organization affects volunteers’ working achievements.
