本研究的目的主要是探討在國內資訊部門中，資訊人員之間的人際信任、衝突與知識分享之間的關係。根據所得資料，經由因素分析、相關分析、多元迴歸分析、路徑分析等方法之分析後得到以下四點發現：(一)人員間的情感型信任對於知識分享具有正向的影響效果 (二)人員間的任務型衝突對於知識分享有正向的影響效果，而關係型衝突對於知識分享則有負向的影響效果。(三)情感型信任對於知識分享不僅有顯著的直接影響，而且會透過關係衝突與任務衝突產生顯著的間接影響。(四)認知性信任對知識分享的直接影響則不顯著，但其會透過任務型衝突對知識分享產生顯著的間接影響。 The purpose of this study was to examine the correlation of the interpersonal trust, conflict and the knowledge sharing between IT personnel in the IT department. This study used the survey questionnaire to examine the members in the IT department. This study used the factor analysis, correlation analysis, multiple regression analysis, path analysis to analyze the data. According to the report, the findings are as follows: (1) The affect-based trust have positive impact on the degree of knowledge sharing. (2) The task conflict have positive impact on the degree of knowledge sharing, but the relationship conflict have negative impact on the degree of knowledge sharing. (3) Not only the affect-based trust effect the degree of knowledge sharing directly, but also indirectly through the relationship conflict and the task conflict. (4) The positive impact of the cognition-based trust on the degree of knowledge sharing was mediated through the task conflict.
