警察機關勤務督導與員警情緒能力對工作士氣及工作績效影響之研究

南華大學機構典藏系統 > 管理學院 > 企業管理學系(管理科學碩/博士班,非營利事業管理碩士班) > 博碩士論文-管理科學碩博士班 > Item 987654321/22529

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题名:	警察機關勤務督導與員警情緒能力對工作士氣及工作績效影響之研究
其它题名:	The Research About the Influence of Duty Supervision and Emotional Ability on Working Morale and Job Performance in Police Agency
作者:	盧顯璧 Lu, Shean-bih
貢獻者:	管理科學研究所褚麗絹 Li-chuan Chu
关键词:	勤務督導;情緒能力;工作士氣;工作績效;督察人員 Duty Supervision;Emotional Ability;Supervisor;Job Performance;Working Morale
日期:	2005
上传时间:	2015-08-04 15:43:50 (UTC+8)
摘要:	本研究目的在探討台灣省縣、市警察局分駐、派出所外勤員警對現行警察機關勤務督導認知及現況，並瞭解勤務督導與員警情緒能力對工作士氣及工作績效的影響性及相關性，提供警政機關決策階層參考，以引導未來警察機關勤務督導規劃、執行的方向，俾有效激勵外勤警察人員工作士氣，提高工作績效。　　　本研究採用問卷調查法，以台灣省21個縣、市警察局所轄分駐、派出所員警為研究對象。依所得資料，以SPSS統計軟體進行資料分析，採用之統計方法包括，描述性統計、因素分析、信度分析、單因子變異數分析、Scheffe多重比較檢定、Pearson相關分析及迴歸分析等方法進行分析研究。經實證結果發現：（1）不同個人特徵的分駐、派出所員警於勤務督導、情緒能力、工作士氣與工作績效的知覺，部份呈現顯著差異。（2）勤務督導、情緒能力、工作士氣與工作績效兩兩變項之間均有顯著相關。（3）勤務督導對情緒能力、工作士氣均有顯著影響；情緒能力對工作士氣、工作績效有顯著影響；工作士氣對工作績效亦有顯著影響；勤務督導可透過情緒能力、工作士氣等間接正向影響工作績效。　　The purpose of this research is to explore the policemen's recognition and present situation about duty supervision of police agency in Taiwan Province, to understand the influence and relativity of duty supervision, emotional ability on working morale and job performance, to give decisive stratum of police agency some information in order to direct policemen's planning of duty supervision and direction of work enforcement and then to encourage policemen's working morale and to enhance job performance effectively.　　　This research adopted the methodology of questionnaire and took the policemen of police station in Taiwan Province as research objects. It had adopted SPSS statistic software to analyze information. The methods which we used consists of descriptive statistic analysis, factor analysis, reliability analysis, one-way ANOVA, subsequent inspection, Pearson correlation analysis and regression analysis. After experimented, we concluded:(1)There is significantly different recognition among the realization of duty supervision , emotional ability , working morale and job performance from part of the policemen with different personal characteristics.(2)There are significant relations among duty supervision , emotional ability , working morale and job performance.(3)Duty supervision has significant influence on emotional ability and working morale; emotional ability has significant influence on working morale and job performance; working morale has significant influence on job performance; and duty supervision can positively influence job performance by means of emotional ability and working morale.
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