| 摘要: | 隨著政治環境的改變，民間社會活力熱情奔放，各類型的非營利組織社團如雨後春筍般相繼成立，政府為規範各類非營利組織社團制定人民團體法。對非營利組織的經營管理有其研究發現，良好的管理與社會良心結合，可以透過社團的使命和活動不斷地成長，贏得社會的認同與支持，隨著社團的發展過程中可以發現會員的入會退會時常在發生，如何降低退會是有其研究的必要。目前，台灣有五大國際性公益社團，各社團都有分會分布在全省各地，本研究以國際青年商會中華民國總會成員為實證對象。 為了證實組織文化、領導風格、服務績效與組織承諾對退會傾向之關聯性，有必要發展出一套可供實證的分析架構。 本研究的目的是探討社團之組織文化、領導風格、服務績效與組織承諾對退會傾向的差異性、相關性及影響性之研究。本論文以國際青年商會中華民國總會會員為研究對象，透過便利取樣的方式進行問卷調查，共發出1252份問卷，回收416份，扣除無效問卷32份，有效問卷為384份，有效問卷回收率為30.67%。 本研究採用SPSS統計視窗軟體為統計分析工具，針對樣本資料使用之研究方法如：因素分析、信度分析、描述性統計分析、t檢定分析、單因子變異數分析與事後多重比較、皮爾森相關分析、複迴歸分析、層級迴歸分析、集群分析與徑路分析等方法。本研究所得結論如下： 1. 不同個人特徵變相(性別、年齡、教育程度、婚姻狀況、目前在青商會擔任之職務、入會年資)的青商會會員，其對組織文化、領導風格、服務績效與組織承諾對退會傾向的認知有部份顯著差異。 2. 組織文化、領導風格、服務績效與組織承諾對退會傾向有極顯著相關。 3. 組織文化、領導風格、服務績效與組織承諾對退會傾向有極顯著影響。 4. 不同集群分析的青商會會員對組織文化、領導風格、服務績效與組織承諾對退會傾向有極顯著差異。 以上結論將提供給青商會及相關社團或非營利組織、相關學者，與未來相關研究者參考與方向的依據。
With a vibrant, progressive development of the private sector that helps to fuel a variety of nonprofit social organizations to mushroom following a series of changes to the political environment, the government has moved to promulgate the People's Organization Law to regulate a host of nonprofit organizational corporation aggregates. In discerning the management and administration of non-profit organizations, relevant studies showed that integrating a fine management and social conscience would help to fuel an organization to a sustainable growth through corporation aggregates' missions and activities. And the phenomenon of frequent membership turnovers in the development process of corporation aggregates has rendered the necessity to further delve into studying how best to curb membership turnover. Currently, among Taiwan's top five international corporation aggregates, with each operating local chapters distributed throughout the island, the study had focused on the Junior Chamber International of ROC Mambers as the subject in factual validation. To validate that organizational culture, leadership style, service performance and organizational commitment are correlated to turnover intention, there is a compelling need to develop an analysis framework that can be used in factual validation. The study's objective lies in studying the disparity, correlation and impact of corporation aggregates' organizational culture, leadership style, service performance and organizational commitment to turnover intention. The study, focusing on the Junior Chamber International of, ROC members as the study subject, has had a questionnaire survey conducted through abridged sampling means, with a total of 1,252 questionnaires distributed, and 416 recalled, yielding a total of valid questionnaires at 384 upon deleting 32 invalid questionnaires, with an effective questionnaire recall rate at 30.67%.The study adopts the SPSS statistical Windows software as the statistical analysis tool, and utilizes research methods catering to the sample data encompassing the factor analysis, dependability analysis, descriptive statistical analysis, t test analysis, single factor variable analysis, post-even multiple analysis, Pierson’s correlation analysis, multiple reversal analysis, hierarchy reversal analysis, set analysis, path analysis and so forth.The conclusions derived by the study are as follows, 1.Different variables in individual attributes, i.e., gender, age, education, marriage status, current JCI position, membership seniority, among JCI members are found with partial significant variation of their awareness of the organizational culture, leadership style, service performance, and organizational commitment to their turnover intention. 2.Organizational culture, leadership style, service performance, and organizational commitment are found significantly correlated to turnover intention. 3.Organizational culture, leadership style, service performance, and organizational commitment are found to bear a significant impact to turnover intention. 4.Analysis on organizational culture, leadership style, service performance, and organizational commitment among JCI members with varied corporation aggregates are found with significant variations to turnover intention.The foresaid conclusions would be presented to the Junior Chamber International , relevant social organizations, or non-profit organizations, relevant scholars, and future researches as reference point and in future studies. |
