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http://nhuir.nhu.edu.tw/handle/987654321/22546
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| 題名: | 組織變革、主管領導、激勵制度、工作壓力、工作滿足與工作倦怠之關聯性研究－以國泰人壽壽險從業人員為例 |
| 其他題名: | RESEARCH ON THE RELATIONSHIP AMONG ORGANIZATION CHANGE, LEADER'S BEHAVIOR, MOTIVATION SYSTEM, JOB STRESS, JOB INVOLVEMENT AND BURNOUT IN LIFE INSURANCE EMPLOYEE-- EXAMPLE OF CATHAY LIFE INSURANCE COMPANY |
| 作者: | 張元昌
Chang, Yuan-chang |
| 貢獻者: | 管理科學研究所
陳孟修
Meng-shiou Chen |
| 關鍵詞: | 工作滿足;工作倦怠;工作壓力;激勵制度;主管領導;組織變革
job involvement;job stress;motivation system;leader's behavior;organization change;burnout |
| 日期: | 2006 |
| 上傳時間: | 2015-08-04 15:44:15 (UTC+8) |
| 摘要: | 壽險業是具有高度專業性與服務性的行業。無論大小保單，均與從業人員息息相關。有效的管理與服務，不僅能夠維護保戶的切身權益，激勵業務員服務精神，更可進一步提供服務效能。 本研究的目的是探討壽險業對組織變革、主管領導、激勵制度、工作壓力、工作滿足與工作倦怠之相關性研究。本研究問卷調查，共發出2460份問卷，回收有效問卷465份，有效問卷回收率為18.9﹪。本研究之假設分為五類：一是個人特徵在各變項間的差異，二是變項間的相關性，三是變項間的影響關係，四是不同集群間的變項差異情形，五是各變項間之影響關係情形。本研究採取SPSS統計視窗軟體作為統計分析的工具，針對樣本資料做因素分析、信度分析、描述性統計、t檢定分析、單因子變異數分析與事後多重比較、皮爾森相關分析、迴歸分析、集群分析及徑路分析等分析方法。本研究主要發現如下： 1.壽險業的個人特徵對組織變革、主管領導、激勵制度、工作壓力、工作滿足與工作倦怠有顯著差異。 2. 壽險業人員在組織變革、主管領導、激勵制度、工作壓力、工作滿足與工作倦怠各研究變項之間有顯著相關。 3. 壽險業人員在組織變革、主管領導、激勵制度、工作壓力、工作滿足與工作倦怠有部分顯著影響。 4. 壽險業人員在組織變革、主管領導、激勵制度、工作壓力、工作滿足各變項間對工作倦怠以徑路分析方法分析，呈現顯著影響。
The life insurance has high professional, complicated and variation business. It is big to an insurance policy at a great amount of deal, small to at several yuan, closely linked with staff member. Effective management and service, can not merely safeguard the custom rights, also can encourage the sales man service spirit, even more can propose the efficiency of serving in further. The sales man's professional and working attitude has important result of the service quality to the life insurance company.The purpose of this study was to examine the relationship among organization change、leader's behavior、motivation system 、job stress、job involvement and burnout in life insurance employee. The study adopted questionnaires to get the real answer from the personnel of Cathay Life Insurance Company. Of the 2460 questionnaires sent out, 542 were returned, among which 77 were valid exclusive of 465invalid. The returned rate of valid questionnaires was 18.9%. The study was involved in (1) the difference of individual characteristics in all variables, (2) the correlations among variables, (3) the interaction between variables, (4) the difference of variables from different groups, and (5) the causality between variables.This study has adopted SPSS FOR WINDOWS as the tool for statistical analysis. The methods for analysis of sample data were as follows: factor analysis, reliability analysis, descriptive statistics, T-test analysis, single factor variant analysis (one-way ANOVA), subsequent inspection, Pearson correlated analysis, cluster analysis, regression analysis, path analysis and so on. There are four major finding in the research as follows： 1. The individual characteristics had shown significant difference in the variables of organization change、leader's behavior、motivation system 、job stress、job involvement and burnout in life insurance employee . 2. Organization change、leader's behavior、motivation system 、job stress、job involvement and burnout in life insurance employee had significantly positive and negative correlations with each other. 3. Organization change、leader's behavior、motivation system 、job stress、job involvement in life insurance employee had significantly positive and negative effects in part on burnout. 4. The path analysis had also shown that organization change、leader's behavior、motivation system 、job stress、job involvement in life insurance employee had significantly positive and negative effects in part on burnout. The above inclusions can be shared with entrepreneur and concerning scholars. They also provide the basis of the future direction with concerning researchers. |
| 顯示於類別: | [企業管理學系(管理科學碩/博士班,非營利事業管理碩士班)] 博碩士論文-管理科學碩博士班
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