本研究旨在從讀者與館員的角度，探討其對圖書館效能指標的認知與實際感受，並瞭解讀者與館員對圖書館效能指標的要求。本研究採用問卷調查方法，以雲林縣鄉鎮圖書館讀者與館員為調查對象，研究結果得到以下幾種結論： 一、讀者與館員對於公共圖書館各項服務認知與實際滿意感受程度均有明顯差異，表示公共圖書館服務效能未能達到民眾期望◦ 二、公共圖書館服務屬性構面分析結果顯示，讀者與館員對圖書館各項服務認知重要程度有不一致看法，圖書館應溝通尋求解決兩者差異部分，積極改進以提昇效能。 三、比較讀者與館員對公共圖書館各項服務認知與實際滿意感受程度結果顯示，兩者對圖書館整體服務績效無明顯差異；但二十鄉鎮圖書館個別比較時讀者與館員對圖書館各項服務認知上有明顯差異，在輔導圖書館業務上應針對各館予以差異化輔導。 The gist of this study is to explore the recognition and the real feeling of library efficiency target from the point of view of the readers and the librarians, and also to understand the requirements from the readers and the librarians for the efficiency target of a library. This study employs the questionnaire method and takes the readers and the librarians of town libraries in Yunlin County as the survey objects; the following conclusions are the result of this study: 1. The readers and the librarians are apparently different in the recognition of various services of public libraries and in the feeling of actual satisfaction, and which appears that the service efficiency of public libraries couldn't meet people's expectations. 2. The result of the structure phase analysis for the category of public library services appears that the views of the importance of library various service recognition of the readers and the librarians are inconsistent, and the libraries should communicate to look for the solution for the different views in both the readers and the librarians to aggressively improve for enhancing the efficiency. 3. The result of comparison in readers and librarians as to both the recognition of various services of public libraries and the feeling of actual satisfaction with services shows that both have no evident different views in the overall library service performance; the comparison for each of the twenty Hsiang/Town libraries appears that the readers and the librarians are apparently different in the recognition of various services of libraries, and in the assistance of library businesses, it should be done according to the difference in each library respectively.
