影響圖書館自助借書系統滿意度及使用行為之研究－以吳鳳技術學院圖書館為例

NHUIR > College of Management > Department of Cultural & Creative Enterprise Management > Disserations and Theses(Institute of Publishing & Cultural Enterprise Management Studies) > Item 987654321/22622

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Title:	影響圖書館自助借書系統滿意度及使用行為之研究－以吳鳳技術學院圖書館為例
Other Titles:	THE STUDY OF THE SATISFACTION OF LIBRARY SELF-CHECK SYSTEM AND THE USAGE BEHAVIOR--A CASE STUDY OF THE LIBRARY OF WUFENG INSTITUTE OF TECHNOLOGY
Authors:	李珀玲 Li, Po-ling
Contributors:	出版事業管理研究所應立志 Li-chih Ying
Keywords:	資訊系統成功模式;自助借書系統;解構計劃行為理論 Self-Check System;Decomposed TPB;Information system success
Date:	2007
Issue Date:	2015-08-05 16:12:19 (UTC+8)
Abstract:	國內各圖書館目前正面臨書籍不斷增加、服務項目也持續增多而館員人力卻因經費不足無法增編等問題。「自助借書系統」的引進，可讓讀者自己完成借書的程序，使書籍的流通更具效率。在國內，早有多家圖書館引進此一自助借書系統。　　　本研究以DeLone & McLean(2003)修正的資訊系統成功模式為主、解構計劃行為理論為輔，並參考自助借書系統的特色刪除掉不必要的構面，建構出圖書館自助借書系統使用者滿意度及使用行為的評估模型。問卷內容採專家評估與建議設計，以實證研究方式利用配額抽樣對吳鳳技術學院教職員生（教職員、日間部及進修部二專、二技、四技）曾使用過自助借書系統的讀者發放問卷，本研究共獲得542份有效樣本，回收率為46.32%。　　　分析結果顯示除了系統品質的【穩定性】、滿意度的【故障率】及外部影響的【老師建議】外，讀者對3M 7210型自助借書系統是偏向滿意的。亦即研究結果驗證了研究假說，即「資訊品質」、「系統品質」、「服務品質」對「使用者滿意度」有正向影響；「外部影響」對「主觀規範」有正向影響；「主觀規範」對「使用行為」有正向影響。　　Currently each of the domestic libraries is facing problems of constantly books increasing and continuously added service items, but the library staff can’t be accordingly increased due to the insufficient budget. The introduction of “Self-Check System” makes it available for the readers to complete the procedures of books checking all by themselves, and thus makes the circulation of books more efficient. Domestically, this kind of Self-Check System was introduced early before by many libraries.　　　This study uses mainly the Delone & McLean(2003) revised Information System Success Model, supplemented with the Decomposed TPB, and also refers to the features of Self-Check System to delete those unnecessary phases, to construct the evaluation model for the library Self-Check System and the Usage Behavior. To design, the contents of questionnaires adopts the evaluation and suggestions from professionals; and using the empirical study method by allocating samples and issuing questionnaires to the readers who are students or faculty staff of WuFeng Institute of Technology and who have had used the Self-Check System; this study totally obtained 542 copies of effective samples, and the questionnaire returning rate is 46.32%.　　　The analysis result manifests that besides the “stability” on system quality, the “malfunction rate” on satisfaction and the external influence on “teacher’s suggestions”, readers tend to be satisfied with the 3M model 7210 Self-Check System. Namely, the study result verifies the hypothesis, i.e., the “information quality”, “system quality”, “service quality” have positive influence to the “user’s satisfaction”; while the “external influence” has positive influence to the “subjective standard”; and the “subjective standard” has positive influence to the “usage behavior”.
Appears in Collections:	[Department of Cultural & Creative Enterprise Management] Disserations and Theses(Institute of Publishing & Cultural Enterprise Management Studies)

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