| 摘要: | 現今媒體的自由以及社會環境的改變，都是以高標準來檢視國營企業員工的行為，先不論事情真實性，只要是媒體新聞報導出來，容易被擴大解釋，導致負面新聞不斷被搬上檯面，讓國營企業在民眾心目中就只是一個領錢不做事的肥羊。 在目前公司正面臨五年後員工的大退潮，導致人力目前無法補足各單位人力精簡、工作量不減反增，而部份單位屬於24小時輪班或值班待命，也因此許多勞務工作使電業員工情緒產生負面，面對國家各項重大政策執行而增加工作壓力，可能導致情緒耗竭及出現倦怠等問題，嚴重者則發生憂鬱症及躁鬱症的相關案件。 隨著科技發達，虛擬社群的迅速普及，讓電業員工在工作結束或下班後多了一項情緒抒壓的方式，透過虛擬社群找到其他單位同事的近況、增進同事的人際關係、交流彼此在工作上的經驗和專業知識，進而與公司其他單位的資訊接軌、在情緒上及工作壓力上也可得到放鬆和舒緩。 因此，本研究以問卷調查方式調查電業員工對情緒勞務負荷、情緒耗竭、工作壓力及虛擬社群黏度的認知，以PLS來分析在電業員工情緒勞務負荷、工作壓力、情緒耗竭以及虛擬社群的中介效用。 本研究主要發現如下：一、電業員工的情緒勞務負荷會影響其工作壓力。二、電業員工的情緒勞務負荷會影響其情緒耗竭。三、電業員工的工作壓力會影響其情緒耗竭。四、電業員工的情緒勞務負荷、工作壓力、情緒耗竭，在使用虛擬社群(台電臉書團)上面反而不顯著，經由訪談填寫問卷對象後，得知結果若能在虛擬社群內容再加入公司相關單位(例如：同心園地、員工福利會以及員工工會)的資訊和元素，就能夠吸引員工增加虛擬社群的黏度，進而紓壓。把研究分析結果建議給相關單位和後續研究的人員，可以運用虛擬社群這個管道提早知道需要協助的員工，給與協助和輔導。
Today liberal media and the social environment changes, are high standards to examine the behavior of employees of state enterprises, the first thing regardless of the truth, as long as the media coverage it could easily be expanded to explain, lead to negative news continue to be aired, let the state-owned enterprises in the eyes of the public just does not get the money to do things a sheep. In the five years after the company was facing big tide of employees, resulting in manpower at present unable to make up for all units of human streamline workload increased rather than decreased, while some units belonging to 24 hours on duty or on standby shifts, and therefore a lot of labor to work the electrical industry employees negative sentiment in the face of major policies to increase national execution working pressure may lead to emotional exhaustion and burnout problems, severe depression and bipolar disorder are related cases With technological advances, the rapid spread of the virtual community, make electrical industry employees at the end of work or after work, a more emotional way to relieve stress, to find the status of the other co-workers through the virtual community, enhance co-worker relationships, communication experience and expertise with each other in work, and then with the company's other units of information standards, and work on the emotional pressure is also available to relax and soothe. Therefore, this study survey questionnaire survey of electrical service staff emotional load, emotional exhaustion, stress and cognitive virtual community viscosity to PLS to analyze the emotional labor of employees in electrical load, stress, emotional exhaustion and the virtual community groups intermediary role. This main findings of this research are:1 the emotional labor load Electrical Company Employees will affect their work pressure.2 The emotional labor load Electrical Company Employees will affect their emotional exhaustion3 Electrical Company Employees work stress can affect their emotional exhaustion4 Emotional labor load electricity industry employees, work stress, emotional exhaustion, in the use of virtual communities (Taipower Facebook group) above but not significant, completed questionnaires via interviews objects, that result if the contents of the virtual community added company Related units (for example: concentric garden, employee benefits and employee trade unions) information and elements to be able to attract employees to increase the viscosity of a virtual community, and thus relieve the pressure. The results of the research proposal to the relevant units and personnel for further research, you can use the virtual community of the pipeline need help employees know in advance, to give assistance and counseling. |
