南華大學機構典藏系統:Item 987654321/23829
English  |  正體中文  |  简体中文  |  Items with full text/Total items : 18278/19583 (93%)
Visitors : 1053614      Online Users : 576
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version


    Please use this identifier to cite or link to this item: http://nhuir.nhu.edu.tw/handle/987654321/23829


    Title: 病人候診與看診時間之研究－以北部某健檢中心為例
    Other Titles: An analysis of the waiting time for patients
    Authors: 廖婉君;林鴻儒;陳依兌;鍾睿弘
    Liao, Wan-Chung;Lin, Hung-Ju;Chen, Yi-Tui;Chung, Jui-Hung
    Contributors: 國立台灣大學附設醫院健康管理中心;國立台北護理健康大學健康事業管理系
    National Taiwan University Hospital Health Manage Center, National Taiwan University;Department of Health Care Management, National Taipei University of Nursing and Health Sciences
    Keywords: 等候時間;服務品質;流程分析
    Waiting Time;Quality of Service;Process Analysis
    Date: 2014-06-01
    Issue Date: 2016-04-15
    Publisher: 南華大學旅遊管理學系休閒環境管理碩士班
    Abstract: 隨著醫療水準的進步，民眾對於健康的追求已經不止於疾病的治療，相對的，疾病的預防更是民眾追求的目標，隨著民眾對個人健康的期待不斷提升，因此健康照護服務逐漸地被商品化來滿足人們追求健康的渴望，而健康照護服務的品質也逐漸被民眾所重視。由於民眾對於時間管理的重視，顧客在健康照護服務中所花費的等待時間，更是成為提升服務品質的一個重要指標，因此各醫療院所無不致力於縮短客戶在服務流程中的等待時間；有鑑於此，本研究以等候理論檢視北市某健檢中心之等候時間，並藉由流程分析，提升改善流程降低等候時間之方法。
    Due to the rising medical service that is accompanied with the rapid economic development, people expect the better medical service. In the meantime, medical service is treated as goods to satisfy people and the quality of medical service is paid attention by people. Due to the importance of schedule management, the waiting time for medical service has been treated as a quality index of medical service and hospital also focus on the way to decrease the waiting time of patient for promoting the quality of medical service. Therefore, this study analyzes the waiting time of health evaluation center in Taipei and analyzes the process of health evaluation for providing the suggestion to decrease the waiting time and promote the quality of medical service.
    Relation: 環境與管理研究
    15卷1期
    Appears in Collections:[Department of Tourism Management, The M.A. Program of Tourism Management and Leisure Environment Management] Journal of environment and management
    [The Journals of Nanhua University ] Journal of environment and management

    Files in This Item:

    File Description SizeFormat
    3042150104.pdf731KbAdobe PDF3184View/Open
    index.html0KbHTML334View/Open


    All items in NHUIR are protected by copyright, with all rights reserved.

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback