本研究旨在探討嘉義縣國民小學教育人員持續使用校務行政管理系統之現況，以期待確認理論的期待確認、認知有用、滿意度和持續使用意願等四個構面來研究學務管理系統的使用成效外，結合情緒勞務荷負及情緒耗竭兩個構面，來了解教師在情緒勞務負荷和情緒耗竭的現況，及其是否影響學務管理系統的持續使用。 以嘉義縣國小教育人員為對象實施問卷調查，寄發 391 份，實得有效問卷359 份，回收率 91.8％。經由 SPSS 及 PLS 的統計分析，獲得以下研究結論：一、學務管理系統的使用成效為中間偏高程度，且期待確認對認知有用和滿意度有顯著的影響，認知有用對滿意度和持續使用意願有顯著的影響，滿意度對使用意願也有顯著的影響。二、教師的情緒勞務負荷高但對使用學務系統的滿意度並無顯著的影響。三、教師情緒勞務負荷對情緒耗竭有顯著的影響。四、教師情緒耗竭並不影響學務管理系統的滿意度及持續使用意願。 依研究結果對教師、學校、教育行政機關及後續研究者提出具體建議做為參考，期待相關當局重視現在只看表面、重功利的教育現況，能展現讓教育人員重拾尊嚴，減輕教師的情緒勞務負荷及情緒耗竭等情形，並讓學務管理系統能達到最大效益。 The purpose of this study was to investigate the Chiayi County elementary school educators continue to use the School Free Soft System.This study used four dimensions of expectation confirmation, perceived usefulness, satisfaction and IS continuance intention of the Expectation Confirmation Theory to research the effect of School Free Soft System. It’s also used two dimensions of emotional labor and emotional exhaustion to understand the teachers' emotional labor and emotional exhaustion load. And, it would find out if the six dimensions affect the continuous usage of School Free Soft System. Questionnaire survey was conducted to collect the data. A total of 391 teachers served in elementary schools in Chiayi County were sampled as the subjects, and 359 surveys were collected. Excluding the incomplete ones, there were 359 valid questionnaires with a returning rate of 95.0%. The major findings of this study by using PLS and SPSS22.0 statistical software were as follows：1. The degree of the use effectiveness of School Free Soft System showed higher than median. Expectation confirmation have a significant impact on the perceived usefulness and satisfaction. Perceived usefulness have a significant impact on satisfaction and IS continuance intention. Satisfaction has a significant impact on IS continuance intention.2. The degree of the teachers' emotional labor showed high but there were no significant impact on satisfaction with the use of School Free Soft System.3. Teachers' emotional labor have a significant impact on emotional exhaustion.4. Teachers' emotional exhaustion didn’t affect the satisfaction and IS continuance intention of School Free Soft System. According to the findings, there were some specific recommendations for teachers, schools, school administrators. It’d look forward to the relevant authorities to pay attention on the status of surface, utilitarian education, so that educators could regain dignity, reduce emotional labor and emotional exhaustion. Finally it’d achieve maximum efficiency by use School Free Soft System.
