在公務體系中，警察工作特性異乎於一般公務人員，一般人對於警察之印象，均在於其工作性質不同於一般公務人員正常上下班生活，必須日夜二十四小時輪值勤務導致作息顛倒，重要例假日及逢年過節或各種選舉等期間更須停止休假「加強勤務作為」，係屬於「高勞務」型態之工作。 隨著隨著科技不斷的進步，網路社群平臺的崛起，也讓警察工作人員開闢了許多便利溝通的管道，警察人員可以透過虛擬社群進行體制上的溝通，發展同儕關係以及增進專業知識等，為了對警察人員工作壓力有進一步的了解，本研究是探討NPA署長室臉書使用對員警情緒勞務負荷與情緒耗竭之影響。本研究針對高雄及臺南地區警察人員，以便利抽樣方式進行問券調查，共回收251份有效問卷，分析後獲得結論如下：NPA署長室臉書使用有顯著性差異;(2)NPA署長室臉書使用情況分析顯示警察人員具有「高程度」之情緒耗竭;(3)NPA署長室臉書使用顯示警察人員具有「高程度」之情緒勞務負荷;(4)員警使用NPA署長室臉書主要目的最多比例為獲知警政署最新規定與制度;(5)工作壓力與情緒耗竭具有正向的關係，工作壓力對工作投入有負向影響、工作壓力對情緒耗竭有正向影響。有此可知，當員警知覺工作壓力大時，其情緒耗竭程度也就越高。 In government system, the job of policeman is different from others, the ordinary impression of policeman is that the job is 24 hours full- day works, and this caused policeman reverse life, they have to enforce duties in important holidays and during Chinese year or election period, this belongs to high busy work. With the progress of technology, the development of internet community platform, this creates many convenient communication channels for policeman, they can develop relationship with coworkers and enhance professional knowledge via virtual community to communicate systematically. To understand the policeman’s pressure, this study the use of director-general facebook named National Police Agency that influences the polices’ service burden and emotional exhaustion. This study used convenient sampling and there were 251 valid questionnaires returned through paper questionnaires. The statistic software SPSS and Lisrel were used to approach descriptive statistics, reliability analysis, validity analysis, t test, ANOVA and structural equation modelling. The conclusions are as follows: The use of NPA facebook has significant difference. The use of NPA facebook reveal that policeman has high level emotional exhaustion. The use of NPA facebook reveal that policeman has high level service burden. The high portion of the use of NPA facebook is to understand new regulations and systems. Job pressure has a positive effect on service burden. Job pressure has a positive effect on Emotional exhaustion. Job pressure has a positive effect on the use of NPA facebook. Service burden has a positive effect on emotional exhaustion. Related management implications are discussed in this article as well.
