| 摘要: | 工作满意度是任何組織都關係的問題，為了維護人員的工作效率。本研究主要調查越南芽莊飯店前廳員工的工作滿意度。以工作滿意調查量表（Spector, 1985）為基礎資料，研究包括薪資、升遷、監督、福利、例外酬賞、工作條件、同事相處、工作性質與溝通等9個構面。問卷共有39題，採用里克特量表5等級做參訪者的同意程度。在13家在芽莊的3星級至5星級飯店之前廳員工，總收回317份問卷，有效問卷有305份，採用 SPSS 23 統計軟件來進行分析。研究結果發現只有9個構面之5個構面有正面影響到總體滿意度，包含薪資、福利、例外酬賞、工作性質與溝通。其中，溝通是最大影響到前廳員工對工作滿意度的因素。為了提高人員對各家芽莊大飯店的滿意度，本研究提出一些建議。
Job satisfaction is a matter of great concern that helps organizations to maintain employee work performance. A major objective is to investigate the job satisfaction among front-line hotel employees in Nha Trang, Viet Nam. The Job Satisfaction Survey (Spector, 1985) has adopted as a major reference for this study, includes salary, promotion, supervision, benefits, rewards, operating procedure, co-workers, work itself, and communication. The questionnaire contained 39 question items using a 5-point Likert scale to evaluate the level of agreement from respondents. Data was collected from 317 front-line employees of 13 three to five stars hotels, of which 305 valid responses were used for further analysis through the SPSS 23.0. The analysis results indicated five out of nine dimensions have a significant positive impact on the overall job satisfaction, including salary, benefits, rewards, work itself and communication. Among these five factors, communication was found to have the strongest impact on the levels of job satisfaction among front-line employees. Several recommendations were presented to increase the level of job satisfaction among front-line employees. |
