本研究以學校志工參與志願服務經驗為研究主題，探究學校志工參與愛心班志工團的動機、持續參與愛心班服務的因素、參與愛心班服務後的改變，及志工團經營愛心班的困境與因應策略等。本研究係採質性研究，以立意取樣方式，以八位愛心班志工為研究對象，深入瞭解受訪者的參與動機及服務經歷。經研究發現，愛心班志工們均認同服務他人的意義，認為參與「愛心班服務」是一種利人利己的行為，對於參與愛心班服務充滿信心、愛心及希望。尤其當服務對象（愛心班孩子）給予志工正向回饋與肯定時，志工均能從中獲得滿足，並提高持續服務的意願。志工們透過志願服務的歷程，促進彼此的學習與互動，提升志工的生活品質及自我成長，並達到終身學習之目的；而志工們相互扶持與彼此關懷，更有助於改善愛心班經營困境，進而促使志工團持續運作。 本研究結果建議學校宜提供家長有關愛心班志工團相關訊息並辦理志工訓練課程，以協助志工自我成長；另建議志工團可透過團隊學習，培養志工間情感及對志工團之向心力，進而強化志工持續服務的動力。 The purpose of the study is to research the voluntary service experience of school volunteers to explore the motivation, the factors, the changes, the dilemmas and strategies of school volunteers who continue to participate in Love Class Volunteer Corps in Elementary School. This study is based on qualitative research and purposive sampling is adopted. Eight volunteers were chosen as research subjects to gain an in-depth understanding of respondents' motivation and service experience. It was found that the volunteers all agree with the meaning of serving others, and they all agreed that taking part in ＂Love Class Volunteer Corps＂ is a kind of behavior beneficial to others. It is full of confidence, love, and hope for participating in Love Class Volunteer Corps. When the kids in Love Class give positive feedback and affirmation to volunteers, volunteers can get satisfaction from them and improve their willingness to continue serving. Volunteers promote the learning and interaction of each other through the process of voluntary service, which has improved the quality of life of volunteers and their self-development, and achieved the purpose of lifelong learning. The mutual support of the volunteers and their mutual care not only make the volunteers feel more harmonious, but also help to improve the hardship of Love Class Volunteer Corps, which will continue to motivate school volunteers. The findings of this study suggest that schools should provide parents with relevant information and training courses on volunteers in Love Class Volunteer Corps to help them grow up. It is also suggested that the volunteers can learn from the volunteer groups, cultivate the emotions among volunteers and the centripetal force of the volunteer groups, and then strengthen the motivation of volunteers for continuous service.
