義勇消防隊員救災過程中心流體驗研究

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Title:	義勇消防隊員救災過程中心流體驗研究
Other Titles:	A Study of the Volunteer Firefighters Flow Experience during the Disaster Relief Process
Authors:	謝汶勳 HSIEH, WEN-HSUN
Contributors:	企業管理學系管理科學碩博士班涂瑞德 TWU, RUEY-DER
Keywords:	救災;義勇消防隊;心流體驗 Disaster Relief;Volunteer Fire Brigade;Flow experience
Date:	2020
Issue Date:	2022-05-17 14:43:03 (UTC+8)
Abstract:	本研究背景來自於極端氣候導致現有編制內消防人力不足，而替代之人力來源義消的留任意願不佳。故本研究旨在探討義勇消防隊員出勤救災過程中經歷之心流體驗，並歸納影響體驗之因素，分析心流體驗對義消救災之幫助，以期提高義消人員之留任意願。　　研究發現歸納如下：1.並非每一位義消隊員在出勤過程中都能達到心流體驗。2.義消投入程度與心流體驗之感受互為因果關係。3.民代在救災現場的拍照打卡行為可視為對救災的干擾，不利於義消心流體驗之發展。4.資源設備妥善充足有助於義消感受心流體驗。5.精實之訓練有助於義消感受心流體驗。6.心流體驗有助於提升義消協勤救災之效率。　　依據研究結果，對義勇消防隊招募及建置經營提供以下建議：1.分隊建立良好的引導及諮詢計畫。2.出勤救火時，視情況讓新進人員體驗各種勤務。3.舉辦消防技能相關活動與競賽。4.運用VR虛擬實境技術。　　The background of this research comes from the extreme climate leading to the shortage of firepower in the existing establishment, and the replacement of the source of human resources, volunteer firefighters, has a lower retention rate. Therefore, this study aims to explore the flow experience experienced by volunteer firefighters in the process of disaster relief and analyze factors related to the flow experience, and discuss benefits of the flow experience of volunteer firefighters during disaster relief, in order to enhance retention of volunteer firefighters.　　The research findings are summarized as follows: First, not every volunteer firefighter can achieve the flow experience during the attendance process. Second, the degree of righteousness devotion and the feeling of flow experience are mutually causal. Third, the behavior of taking photos and punching cards at the disaster relief site of the bystanders can be regarded as an interference of disaster relief, which is not conducive to the development of the righteousness and heartfelt experience. Fourth, appropriate and sufficient resources and equipment will help the volunteer firefighter to experience the flow experience. Fifth, lean and deliberate training helps to enhance the flow experience. Sixth, the flow experience helps to improve the efficiency of volunteer firefighters and disaster relief.　　Based on the research results, suggestions for the recruitment and management of the volunteer firefighters' brigade are as follows: first, create a clear guidance and consultation plan for the brigade; second, while participating in firefighting events, help the newcomers experience various duties depending on the situation; third, organize activities and competitions that enhance firefighting skills; and forth, use VR virtual reality technology.
Appears in Collections:	[Department of Business Administration, Master/Ph.D Program in Management Sciences] Disserations and Theses(Master and Doctoral Program in Management Sciences)

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