勤務指揮派遣系統導入認知衝突之研究—以嘉義地區某消防分隊為例

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Title:	勤務指揮派遣系統導入認知衝突之研究—以嘉義地區某消防分隊為例
Other Titles:	Study on the Influence of Cognitive Conflict on the Use of Emergency Service Dispatch Systems--A Case Study of one Fire Branch in Chiayi City
Authors:	曾弘達 TSENG, HUNG-TA
Contributors:	資訊管理學系謝定助 HSIEH, TING-CHU
Keywords:	科技框架;勤務指揮派遣系統;認知衝突;資訊系統導入 Technological Frame;Emergency Service Dispatch Systems;Cognitive Conflict;Implementing A New Information System
Date:	2021
Issue Date:	2022-08-18 13:58:02 (UTC+8)
Abstract:	消防單位使用諸多資訊科技中，勤務指揮派遣系統是最為核心的系統，但推動過程中，群體間因認知差異衍生的衝突，進而影響到系統的使用問題，是本研究關注的重點。基於單位內不同角色所持有的思維框架不同，本研究利用科技框架理論(Technological Frame)為基礎，研究個案中的三個主要關係群體，包括指揮中心派遣員、消防分隊幹部以及基層消防員三方之間在資訊化過程中，對系統導入有何不同的立場，同時討論這樣的認知差異，是如何影響到單位對於勤務指揮派遣系統的使用。　　研究方法個案研究法，經深度訪談與文獻探討，進行質性研究資料分析，透過本研究，共獲得三項科技框架構面：「科技本質」、「科技政策」與「科技作業」；理論上，本研究擴大了科技框架理論的內涵，將其解釋延伸至政府消防單位的資訊系統導入問題上，實務上亦可提供包括設計類似系統或是相關的政府導入單位之參考，協助其了解系統的導入問題，提高系統成功的機會。　　Amongst the many information technologies firefighters use, the Emergency Service Dispatch System is at the core. However, conflicts between user groups due to cognitive differences during the promotion process in turn affects the system performance, which is the focus of this research. Because different roles have different thinking frameworks, this research uses the Technological Frame theory as a basis to study the relationship between the three main groups during the process of informatization, in this case namely the dispatcher of the command center, the commander of the fire brigade, and the typical firefighter, figuring out what different positions they take on the introduction of the system, and at the same time discuss how such cognitive differences affect the group's use of the Emergency Service Dispatch System. 　　Using the case study method with in-depth interviews and literature discussion, qualitative research data analysis is conducted, and through this research, a total of three scientific and technological framework dimensions: “Technology essence”, “Technology policy” and “Technology operations” is obtained; theoretically, this study expands the connotation of the science and technology framework theory, and extends its interpretation to the issue of the introduction of information systems in government fire protection units, in practice it can also provide references for designing similar systems or related government units, helping them understand the system and problems encountered, improving the chances of successful system implementation.
Appears in Collections:	[Department of Information Management] Disserations and Theses

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