本研究以質性研究的個案研究法進行，主要的目的在利用「賦能理論」(Affordance Theory)四個不同構面來分析政府委外導入資訊系統時，針對不同群體間對系統導入與推動困境的研究。並分析不同關係群體間對於導入系統時的所面臨的各種面向與問題，進一步提出研究結論與建議，以供後續研究者在相關研究或推動政策上之參考。 本研究發現「資源回嘉福利小站」資訊系統所提供的賦能不足，造成使用的意願低落，並從深入訪談及觀察中發現，不同群體對於「資源回嘉福利小站」存在著集體的偏見，而這些偏見則進一步影響到「資源回嘉福利小站」賦能的提供。因此政府委外導入資訊系統時，應做好事前的規劃及需求調查，相關人員的教育訓練應落實，在系統操作上能提供使用者方便操作的功能。建議不同關係群體間應充份的溝通，未來在推行資訊系統應該會更加順暢。本研究透過賦能理論，分析賦能提供與集體偏見在導入資訊科技的差異，了解推動推境的原因，並提出學理與實務上的貢獻。 This study is conducted using the case study method of qualitative research, and the main purpose is to use the four different aspects of Affordance Theory to analyze the dilemma of system introduction and promotion between different groups when the government commissions the introduction of information systems. In addition, it analyzes the various aspects and problems faced by different relationship groups in the introduction of the system, and further puts forward research conclusions and suggestions for the reference of follow-up researchers in relevant research or policy promotion. This study found that the insufficient empowerment provided by the ”Resource Return Welfare Station” information system caused the low willingness to use, and found from in-depth interviews and observations that different groups have collective prejudices against the ”Resource Return Welfare Station”, and these prejudices further affect the provision of the ”Resource Return Welfare Station”. Therefore, when the government outsources the introduction of information systems, it should do a good job in advance planning and demand investigation, and the education and training of relevant personnel should be implemented, so as to provide users with convenient operation functions in system operation. It is suggested that there should be sufficient communication between different relationship groups, and the implementation of information systems should be smoother in the future. Through empowerment theory, this study analyzes the differences between empowerment provision and collective bias in the introduction of information technology, understands the reasons for promoting the push, and proposes theoretical and practical contributions.
