Optimal human resource allocation with finite servers and queuing capacity

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Title:	Optimal human resource allocation with finite servers and queuing capacity
Authors:	陳淼勝;Chen, Miao-Sheng
Contributors:	企業管理學系
Keywords:	finite queue size;cumulative probability function;computerised tool;human resource allocation;finite queuing capacity;fast-food stores;queuing theory;customer psychology;decision making
Date:	2005
Issue Date:	2023-08-03 14:19:35 (UTC+8)
Abstract:	The optimisation of finite queuing capacity in a fast-food store is researched in this study. This paper not only applies queuing theory with finite servers and finite queue size into the mathematical model, but also introduces the cumulative probability function of customer psychological attitude for leaving into the objective function. In addition, the step-by-step algorithm for optimising the human resource allocation is also provided. Moreover, the computerised tool written in the language of Visual Basic to reach the maximum profit is completely proposed in this paper, and a numerical example is discussed to show all steps for achieving the optimal solution. This study definitely contributes an efficient strategy and a practical tool for management decision makers with profound insight.
Relation:	International Journal of Computer Applications in Technology vol. 24, no. 3 pp.156-160
Appears in Collections:	[Department of Business Administration, Master/Ph.D Program in Management Sciences] Periodical Articles

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