| 摘要: | 本文以故宮南院導覽志工培訓為研究，導覽志工的養成，除了透過博物館的培訓及考核之外，過程中志工的自我精進與學習，也是重要的一環。探討內容有博物館、導覽志工及故宮南院等相關文獻，故宮南院導覽服務、展覽等介紹，導覽志工培訓相關課程探討，資深導覽志工訪談內容分析，及筆者參與故宮南院志工初階培訓、進階培訓、導覽考核等，實際觀察與經歷。 研究期間，以資料文獻等收集，規劃導覽志工訪談相關題目，並對十一位資深導覽志工進行深度訪談。探討導覽志工培訓的過程，進一步了解志工對培訓課程內容、導覽實際狀況、事前準備工作、參與經驗分享，以及寶貴的收穫與建議。 從實務觀察與志工的訪談內容，歸納整理並加以分析，探討導覽志工如何增進文物專業知識與解說技巧，以及在導覽培訓過程中，覺得可以再加強的地方。此次與導覽志工的深度訪談實屬難得，透過來自各領域的志工經驗與分享，整理不同面向的觀點與訪談資料，提出更多實務建議，使志工導覽服務能與時俱進。 研究結論發現，經由專業的導覽志工培訓，確實有助於提升導覽活動品質，及增進志工身心靈成長。導覽結合在地的人文環境與特色，更能拉近觀眾與博物館展品的距離，提高參觀者興趣與再次參觀之意願，進而對藝術文化、歷史文物有更深入的瞭解。本研究提供有志參與導覽志工服務者與導覽培訓相關之參考，並期望志工培訓的課程滿足志工終身學習的願望。
This paper focuses on the training of volunteer tour guides. The research covers museum and volunteer tour guide literature, the history of the National Palace South, architectural landscape, outdoor art, tour guide services, and exhibitions, as well as a discussion of the training courses for volunteer tour guides, an analysis of interviews with senior tour guides, and the author's actual observations and experiences of participating in the initial training, advanced training, and assessment of volunteer tour guides at the National Palace South. During the study period, we collected data and documents to plan topics related to the interviews of volunteer docents and conducted in-depth interviews with 11 volunteer docents. We explored the training process of the volunteers and learned more about the content of the training courses, the actual situation of the guides, the preparation work, the sharing of personal experiences, and the valuable gains and suggestions of the volunteers. The interviews were summarized and analyzed from my own experiences and those of the volunteers, and explored how the volunteers could improve their expertise, knowledge, and interpretation skills, as well as the areas that could be further refined during the tour training process. The interviews are a rare opportunity to share the experiences of volunteers from various fields, and to gain practical advice. By compiling the data from the interviews, we can make appropriate suggestions to keep the tour service up to date. The above analysis shows that professional training of tour volunteers can help to improve the quality of touring activities and enhance the spiritual growth of the volunteers. By integrating the local environment and characteristics of the museum, guided tours can bring visitors closer to the museum, increase their interest and willingness to return, and provide a deeper understanding of art, culture, and historical artifacts. This study provides references for those who are willing to participate in tour guide volunteer service and tour guide training, and expects that the courses of volunteer training can meet the desire of volunteers for lifelong learning. |
