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Items for Author "龔錦章"
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[企業管理學系(管理科學碩/博士班,非營利事業管理碩士班)] 博碩士論文-管理科學碩博士班
2010
服務失誤、服務補救及認知公平對顧客滿意度影響之研究-以自來水公司第五區管理處為例
龔錦章
;
Kung, Chin-chang
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